FAQ

The questions people actually ask.

If yours isn’t here, send it over and we’ll answer it straight.

Do I need a new phone number?

No. Most clients keep their existing number and forward calls to the new AI number, so nothing changes for the people already calling you.

Who owns the account?

You do, from the start. You create the account and add your own payment method. We build and test using temporary or collaborator access, then step back. You can remove that access at any time and everything keeps working.

What happens after the 30 days?

Genuine setup defects are covered free during that window. After that, ongoing help is available but entirely optional. Nothing stops working if you decide you don’t need us anymore.

What if it doesn’t fit my business?

We’ll tell you honestly during the consultation if this isn’t the right fit rather than force a setup that won’t work. That conversation is free and there is no obligation attached to it.

Is my data safe?

Recordings, transcripts, and call data stay in your own account. We don’t keep copies outside your systems except when briefly needed for testing or support, and that copy is deleted once the work is done.

How much does it cost?

Implementation starts at $2,500, with packages up to $9,500 and beyond depending on complexity. See the full breakdown on our Pricing page. Your exact scope, price, and timeline are always confirmed in writing after a free consultation, never quoted over the phone.

Will callers know they’re talking to an AI?

Yes. The receptionist identifies itself as a virtual receptionist, and calls that are recorded say so at the start of the call.

How do you make sure it doesn’t say something it shouldn’t?

Every receptionist completes documented testing across normal calls, transfers, scheduling, after-hours situations, unclear requests, difficult callers, and prohibited responses before launch. You do acceptance calls and get two rounds of revisions before it ever talks to a real customer.

How long does a setup take?

It depends on how your calls route and how quickly we can get your information. A single number with a straightforward path moves fast. Multiple locations or integrations take longer. You get a real timeline in writing with your quote, not a guess.

Next step

Still have a question?

Ask it on a free thirty-minute call, or send it in writing and we’ll reply by the end of the next business day.